Below you will find our terms and conditions. If you have any questions, please feel free to contact us.

COMPANY INFORMATION

BORN Copenhagen ApS
Klostermosevej 101
3000 Helsingor
Denmark
CVR: 41832827

PAYMENT OPTIONS

We accept payment via VISA, VISA Electron, MobilePay, Mastercard, Mastercard Debit, Anyday, Maestro and PayPal. Payment can also be made via bank transfer. The amount will be deducted before the order is shipped.

The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we will deduct the first payment when your item is shipped. Subsequently, you will pay a monthly payment on the last business day of each month. The number of monthly payments starts from four months and may vary depending on your chosen payment plan. The size of each payment is determined by the total amount of your order, your chosen flex payment and the specific payment plan you have chosen. Remember that if you pay all installments on time, no interest or fees will accrue. Should you return your purchase, your agreement with Anyday will be automatically canceled. Further details and terms of use of Anyday can be found here: https://da.anyday.io/terms-conditions/shopper

We use an approved payment server that encrypts all card information with SSL (Secure Socket Layer) protocol. This means that we or third parties cannot read your payment information.

SHIPPING & DELIVERY

Denmark:

• 49,- DKK to the nearest parcel shop
• 69,- DKK to a private address

Europe & the rest of the world:

• Shipping varies from country to country. The shipping price for that country will be displayed when you check out.

We ship within 2-4 business days from the order being placed.

Note on holidays

As a family-owned business, we also take time off on selected holidays, so there may be delays in delivery times. We always do our best to ship your order as quickly as possible - thank you for your understanding and patience.

RIGHT OF CANCELLATION / RETURN

There is a 14-day full right of return on items purchased in our webshop. The period is calculated from the day the order is received.

Return costs are borne by the buyer. The package must be sent directly to the address and not to a parcel shop. Please include a small note with your order number.

Unfortunately, we do not offer return labels.

The item must be returned in a condition that allows it to be resold as new. In addition, it must be returned in its original packaging, price tags and cardboard logo bands must be intact and attached to the item upon return. If the item has been used so that it does not appear new and in saleable condition, only part or none of the purchase price will be refunded, depending on the commercial value of the item.

The item must be packaged properly during transport. We recommend Track & Trace so that the package can be followed. We do not accept packages sent by cash on delivery.

The buyer cannot cancel his purchase by simply refusing to receive the package. In this case, a return shipping fee of DKK 75 is deducted. The return shipping fee is charged regardless of the size of the package or number of items. The remaining amount of the order will be refunded to the payment card used for the purchase.

COMPLAINT

There is a 2-year warranty period according to the Danish Sales Act. The warranty applies to defects in material and/or manufacturing. If defects or deficiencies are found, we will cover return costs to a reasonable extent.

When reporting a complaint, please contact info@borncopenhagen.dk with the order number.

The complaint does not apply to errors or damage caused by incorrect operation of the product.


RETURNS & COMPLAINTS should be sent to:
(Must be sent directly to the address and not to a parcel shop)

BORN Copenhagen ApS
Klostermosevej 101
3000 Helsingor
Denmark
CVR: 41832827

COMPLAINT

In the event of unjustified failure to uphold a complaint regarding purchases made in our webshop, the buyer can contact:

Danish Competition & Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/ . When reporting here, please provide our email address: info@borncopenhagen.dk